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Entries Tagged as 'Customer Service'

Deep Cluelessness

December 15th, 2004 · Comments Off

The video game rental by mail idiots at Deep Shark that I wrote about earlier managed to terminate my trial account. On average, it took them one week to reply to any support requests I sent them.
These support requests were created from a form on their web site which you use after you log [...]

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Tags: Customer Service · Stupidity

How to lose my business, twice

November 26th, 2004 · Comments Off

There’s a lot of games which hardly warrant a $40-$50 purchase, but can be fun for a few days. These games are perfect for renting. While we can rent from either the local Blockbuster or independent rental place near us, both suffer from poor inventories. Also if we rent a game that’s good enough to [...]

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Tags: Customer Service · Gaming · Stupidity

Where the game ends, the adventure begins!

November 4th, 2004 · Comments Off

Two word review for Phantasy Star Online for Xbox: don’t bother.
Since I’m always on the prowl for games which support cooperative play, I picked up Phantasy Star Online in the used bin for $12. The price alone should have been a big tip off. A fellow hack-n-slash buddy also got a copy, and we gave [...]

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Tags: Customer Service · Gaming · Reviews · Stupidity · Xbox

File THIS

November 1st, 2004 · Comments Off

The IRS recently selected me to help them improve by filling out a questionnaire regarding a previous mailing I received from them. Seeing as the previous mailing was a bill, I was feeling less than helpful.
Considering the countless hours of my life lost dealing with the IRS and their mind numbing paperwork, the last thing [...]

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Tags: Customer Service

Upgrade outrage

September 15th, 2004 · Comments Off

Monday’s email from T-Mobile (translated into honestese):
Dear Sidekick user:
We’re making a special, limited time offer to allow existing Sidekick customers to upgrade their phones for only $200 (instead of $300.) Sweet, eh?
In spite of the fact that Sidekick users are generally web-savvy folks, and even though as a cellular provider, you’d think we’d understand the [...]

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Tags: Customer Service · Sidekick · Stupidity