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Mistakes were made

New York City meets Munich

Entries Tagged as 'Customer Service'

Credit where credit is overdue

January 31st, 2007 · Comments Off on Credit where credit is overdue · Customer Service, NYC, Subway

The MTA finally returned my call about my lost 30 day Metrocard this afternoon. That’s three days after I called, but they did eventually call back. And they noted that I had called on Sunday and what time, so I suspect they would actually factor that in when calculating the credit. It just takes them […]

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Red Ring of Death

January 29th, 2007 · Comments Off on Red Ring of Death · Customer Service, Xbox

When I turned on the Xbox 360 last night, hoping to shoot some bad guys in Rainbow Six Vegas, I got the dreaded red ring of death. I did the usual waving of a dead chicken at it to try and restore it to life, but alas, the unit is bricked, with only 14 months […]

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Misplaced

January 29th, 2007 · Comments Off on Misplaced · Customer Service, NYC, Stupidity, Subway

I use a “30-Day Unlimited Ride” MetroCard to pay for my transit around this fine city. I even get a tax break on it through a program at work. And in the five years I’ve been doing it, I’ve only lost one, and that was near the end of the month. Since the card is […]

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Waiting on Time Warner

November 1st, 2006 · Comments Off on Waiting on Time Warner · Customer Service, Stupidity

On one phone call to Time Warner Cable to change details of my broadband service: Number of pitches for offers or services: 5 Number of times I have to provide my phone number to look up my account: 2 Amount of time spent before getting a human being, excluding time holding: 4 minutes Number of […]

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Hiptastrophe

March 9th, 2005 · Comments Off on Hiptastrophe · Customer Service, Gadgets, Sidekick

Since Sunday, my Danger Hiptop, a.k.a the T-Mobile Sidekick, has had almost no data network service. In the past 3 days, I’ve managed to get instant messaging to work for brief periods, and today email started to work occasionally. But web service has been completely down for three days solid. Apparently this is a widespread […]

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