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Entries Tagged as 'Customer Service'

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February 27th, 2008 · 1 Comment · Customer Service, Sidekick, Stupidity

I figure for as long as I run into consistent issues with web services on the Sidekick, I might as well complain about it to T-Mobile consistently. But I am not going to waste time on the phone. I’ll just send them an email every day outlining the problem. The T-Mobile website has a handy […]

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Reunited, and it feels so good

February 19th, 2007 · Comments Off on Reunited, and it feels so good · Customer Service, Xbox

UPS finally got around to deliverying my repaired Xbox 360, after two rescheduled deliveries. I am pleased to report that not only is it working, it is quieter than ever before. The case is the same, but I suspect the internals have been completely swapped out, especially since the MAC address on the network card […]

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United Parcel Shufflers

February 17th, 2007 · Comments Off on United Parcel Shufflers · Customer Service, Xbox

Thanks to the bozos at UPS, who called to let me know my delivery of my repaired Xbox 360 would be rescheduled for Friday the 16th, only to then tell me Friday night that they won’t ship until Monday the 19th. Fuckers. Here’s a tip to UPS: if the package is already late on a […]

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Red Ring Begone!

February 13th, 2007 · Comments Off on Red Ring Begone! · Customer Service, Xbox

Apparently the demons have been exorcised from my dead Xbox 360, and it’s in a box on its way home to me, via 3 day UPS shipping. Total cost for this out-of-warranty repair: $0. Total (estimated) elapsed time without a working 360: 20 days Number of emails sent by Microsoft service to keep me informed […]

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Just call Max

February 1st, 2007 · Comments Off on Just call Max · Customer Service, Stupidity, Xbox

Here’s a tip for you kids with an Xbox that just went belly up: register it on Xbox.com before you call 1-800-4MY-XBOX. If you don’t, the nice man who answers the phone in Bangalore will register it for you, and you will never be able to check on the status of the repair on Xbox.com. […]

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