Mistakes were made

New York City meets Munich


January 29th, 2007 · No Comments · Customer Service, NYC, Stupidity, Subway

I use a “30-Day Unlimited Ride” MetroCard to pay for my transit around this fine city. I even get a tax break on it through a program at work. And in the five years I’ve been doing it, I’ve only lost one, and that was near the end of the month.

Since the card is $76, you’d think a lot of people would be nervous about that very possibility. Never fear, the MTA will, if you use a debit or credit card when you purchase the MetroCard from the machine, refund the balance if it is lost or stolen. Yet another good reason not to sit there and feed 76 one dollar bills into the MetroCard vending machine!

It wasn’t until last night, when I feared I had lost my second, relatively new card, that I actually tried to use this “insurance”. As per the MTA’s own site, this is easy:

“Simply call 212-METROCARD (212-638-7622) and supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. We will credit your account with a prorated value of $2.53 per day remaining on your 30 days based on the date you notify us of the loss. You will not receive a replacement MetroCard. “

What they neglect to mention, though, is that you can only call during office hours. If it isn’t office hours, like on a weekend, you get to leave a message, which it turns out, they ignore. I didn’t get called today, as they said they would.

Luckily, after I called, my very organized wife managed to deduce correctly where I would have left my MetroCard, mainly because she remembers what I wear better than I do. Actually she remembers pretty much everything better than I do. Thanks to her, I have no idea if you can get screwed out of part of your “insurance credit” because the MTA will neither staff the phone, nor set up something on the web site so you can file a claim after hours or on a weekend.

Frankly, I’m glad I won’t have to find out. Instead, I have made a mental note to empty my pants pockets in the future.

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