Mistakes were made

New York City meets Munich

Cold Shoulder Call

August 31st, 2004 · No Comments · Uncategorized

The office phone rings. I answer it with our firm’s name.

A chirpy woman’s voice: “Hi, who’s this?”

Call me old fashioned, call me a curmudgeon, but that is simply rude phone manners. It’s also probably the same woman who called yesterday, doing the same thing, from a recruiters office. A cold call.

She caught me off guard yesterday, but now I’m ready.

“Who am I speaking with?” I ask in return.

“This is Shelly. Who are you?”

“This is Alex.”

“I am calling from a recruiting agency and I wonder if you have a moment to help me.”

I told her yesterday we don’t take calls from recruiters, so I’m not feeling particularly charitable.

“No, Shelly, I don’t. It is extremely rude to start a phone conversation with ‘Who is this?’ We don’t take calls from recruiters here, so please do not call this number again.”

No more chirpiness in Shelly’s voice now.

“Don’t tell me how to do my job.”

“Job or not, it’s just basic good manners.”

She hangs up on me. Another telephone no-no.

My day isn’t a total loss if I’ve managed to offend a rude telephone solicitor. I wonder if she will call back.

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