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The Nosuch Sprint PCS Index

October 17th, 2002 · No Comments · Uncategorized

Number of phone calls needed to terminate my service with Sprint: 4.

Times I got hung up on after saying I wanted to end my service: 2.

How many of those hang ups were by an automated agent: 1.

Minutes spent on hold trying to terminate my service: 10.

Times I had to be transferred to a different department: 3.

Free addition monthly minutes I was offered to stay a Sprint customer: 200.

Free months of service I was offered to stay a Sprint customer: 2.

Number of times I said “There is no way I want to continue doing business with Sprint, and there is nothing you can give me to change my mind, other than letting me personally slap the ever-loving crap out of the head of customer care”: 3

Days until I am no longer a Sprint PCS customer: 6

Minutes I spent dancing a happy jig after terminating my contract with the most customer-hostile cellular phone provider on the planet: 2

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