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Mistakes were made

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October 22nd, 2001 · No Comments · Uncategorized

Railroaded

My new Kyocera QCP 6035 arrived today. It’s a nifty piece of gear. But what a nightmare to activate it.

Before I bought it from a seller on eBay, I called Verizon to check with them:

Me: “It’s a QCP 6035 branded with Sprint, but I’ll be able to activate it with Verizon, right?”

Moron at Verizon: “Yes, absolutely. We can program that to work.”

Me: “It doesn’t matter that it’s a Sprint phone, right?”

Moron at Verizon: “Not at all.”

So I bought it. Of course, at the time, I did not realize I was dealing with a moron. In theory, my new phone could work with Verizon. But you need to extract all sorts of secret codes from the people at Sprint. After 30 minutes on the phone with Verizon, where they basically told me I’m shit-out-of-luck, and another hour on the phone with the people at Sprint, mostly on hold, I realized I was screwed. I knew if I really worked at it, I probably could do it, but I just don’t have time for that. My evening was already seriously hosed.

I did not want to switch to Sprint. But, basically, Verizon sold me up the river with a boneheaded answer. After all this time of struggling and get nothing but dumb answers from all parties, I caved. Frankly, Verizon blew it. If I had known in advance that it would be a problem, I would have payed a few extra bucks and gotten a Verizon one on eBay. So now Verizon loses my business.

My initial experience with Sprint customer service is already giving me the shakes. I’m also worried about service coverage. I’m also bummed they don’t offer a flat rate Internet access plan, like Verizon does. I also lose my old cell number, but that’s not a big deal.

I wish I knew the name of the guy at Verizon who gave me the wrong information, though. That way I could find him and take my old Star-Tac phone, set the ringer to vibrate, and shove the phone up his ass. Then I could call the phone every couple of hours, just to make sure he is paying attention. At least that way I could truly enjoy my final month of Verizon service.

At least the new phone is working, and now I can start to tinker and play with it. The combination Palm/phone combo looks very appealing. But, the phone has tons of options, and I’m just getting started with it.

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