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Mistakes were made

New York City meets Munich

September 27th, 2000 · No Comments · Uncategorized

For those playing along at home, Barnes and Noble only ships items same day in Manhattan when the availability of the item is listed as “24 hours. (Same day)” and not “24 hours.” How in the hell could I have confused that?

Still, I ordered yesterday, it should be in my hands today. It’s not. Nor did they clarify this with my first e-mail, and they didn’t respond to my second email (in 5 hours, anyway). I had to call them to get an answer. Amazon always responds promptly to emails.

So, in case you didn’t already know, Barnesandnoble.com is no Amazon.com. Still, I bet I am getting the book faster than I would have if I had ordered from Amazon, and got the least expensive shipping.

I suspect the inventory marked with “24 hours (same day)” is probably about as extensive as Kozmo.com, which means same-day is only available on the usual popular junk. Oh well. I suppose it’s a testament of the times that I’m irate I can’t order an usual book and have it in my hands a few hours later. I’m getting spoiled living in this city, I think.

The call-handling system at Barnes & Noble did something that drives me nuts. You get a robot, which prompts you to key in an order number. When the robot shunts you to a human, the human asks for the order number again. I hate systems that do this. You would think, once you have a customer number, or an order number, or an account number, the operator would have a screen of pertinent data in front of them the moment they answer your call. I don’t think it’s expecting a lot, and I think the benefits, from a customer service perspective, are pretty obvious.

Oh, and don’t miss my seperated-at-birth picture, added to an earlier entry, especially if you hate Microsoft and/or Bill Gates.

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